Choosing The Right Phone System
Companies (whether small start-up firms or multinational corporations) cannot do business without effective communications. This makes it imperative for a company to have the right PBX phone system for connecting people within the organization as well as establishing linkages with the firm’s suppliers and clients.
Will company operate well with a virtual phone service which does not require traditional office phones? Is maintaining a traditional landline telephone service provided by a local or regional phone company sufficient, or a Voice over Internet Protocol system that capitalizes on the internet more cost efficient? If the company opts for VoIP, will the system be set up in-house (self-hosted) or a cloud-based system hosted by a service provider be implemented? The nature of the business of a company and how it operates dictate whether a virtual phone system, landlines, VoIP system (self-hosted or cloud-based) will be adopted. The amount of digitalized data the company deals with also affects the choice of the system.
Today, system developers and vendors provide a wide range of choices for PBX phone systems that include various features. Small businesses could find it advantageous to adopt a cloud-based VoIP system that doesn’t require expensive PBX hardware or trained IT staff to set up and maintain. The company could free up capital instead of using it to maintain a full complement IT team, by choosing a cloud-based VoIP phone system that is easy to use, with a service provider that has 24/7 tech support and customer service.
One major consideration, especially for businesses relying on calls for revenue generation, is the overall reliability of the system and the service provider. There should be built-in redundancies to prevent system outages. A service provider with dependability must have multiple data centers around the world that mirror each other and provide automatic and transparent failover to prevent service disruptions. The provider must possess multiple call carriers to ensure high call quality at all times. The system should select the path of least resistance before each call. To ensure call continuity if a carrier goes down, traffic should be automatically redirected to one of the other carriers.
A system that is quick to set up and doesn’t require special wirings or phones is more than adequate for businesses with fewer than 20 employees. Such a system could include features like an auto-receptionist, ring groups and voicemail-to-email allow a small outfit to have a professional operation.
Some service providers also work well with companies that have on-the-go employees. These providers are able to link business phone lines to the cell and home phones of mobile workers. Some providers include a mobile app and the use of a “softphone” on the employee’s computer at affordable rates.
Voluminous information is available online, which can serve as a guide for businesses in choosing the right PBX system.